Shipping & Returns
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
I ship items within 6 business days after purchase. Delivery is typically 2-4 days once shipped. I'll do my best to meet these shipping estimates, but can't guarantee them.
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Frequently Asked Questions
What are your damaged goods policies? / How do I report a damaged good?
Damaged goods must be reported to Julie Kittredge within 3 days of the delivery date for a refund to be issued. Shipping cost will not be refunded.
A photo of the damage is required to be sent to Julie Kittredge with the report.
Damages outside of the 3 day limit will not be refunded.
Custom and personalized orders
I love custom orders! But I can't take too many at a time. Please feel free to request customized items/sets, I'll do my best to work with you. Turnaround time for custom orders is about 4 weeks.
All dishware sold by Julie Kittredge are food safe.
Wares made of solely ceramic are dishwasher safe and microwave safe.
Items that combine metal/wood/ceramic are not dishwasher friendly.
In order to rehydrate your wood utensil, use a mineral oil or beeswax combination oil.
Items decorated in gold luster or accented with wood or metal are not microwave friendly.
I do accept wholesale requests. Please see my wholesale page for details and connect with me to discuss details! I welcome a conversation!