Shipping & Returns

 

Shipping Information

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

I ship items within 6 business days after purchase. Delivery is typically 2-4 days once shipped. I'll do my best to meet these shipping estimates, but can't guarantee them.

Cancellation Policy

I gladly accept cancellations

Request a cancellation within: 2 days of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Frequently Asked Questions

What are your damaged goods policies? / How do I report a damaged good?

Damaged goods must be reported to Julie Kittredge within 3 days of the delivery date for a refund to be issued. Shipping cost will not be refunded.

A photo of the damage is required to be sent to Julie Kittredge with the report. 

Damages outside of the 3 day limit will not be refunded.

Custom and personalized orders

I love custom orders! But I can't take too many at a time. Please feel free to request customized items/sets, I'll do my best to work with you. Turnaround time for custom orders is about 4 weeks.

Care instructions

All dishware sold by Julie Kittredge are food safe. 

Wares made of solely ceramic are dishwasher safe and microwave safe. 

Items that combine metal/wood/ceramic are not dishwasher friendly.

In order to rehydrate your wood utensil, use a mineral oil or beeswax combination oil.

Items decorated in gold luster or accented with wood or metal are not microwave friendly.

Wholesale

I do accept wholesale requests. Please see my wholesale page for details and connect with me to discuss details! I welcome a conversation!