Shipping & Returns

 

Shipping Information

Processing time: I ship orders once a week on Mondays.

Estimated shipping times

I ship items within 6 business days after purchase. Delivery is typically 2-4 days once shipped. You will receive an email with a tracking number. I'll do my best to meet these shipping estimates, but can't guarantee them.

Cancellation Policy

I gladly accept cancellations

Request a cancellation within: 2 days of purchase

I don't accept returns

Due to the custom nature of my work all sales are final. However if you would like to make an even exchange please contact me.

What are your damaged goods policies? / How do I report a damaged good?

Damaged goods must be reported to Julie Kittredge within 3 days of the delivery date for a refund to be issued. Shipping cost will not be refunded.

A photo of the damage is required to be sent to Julie Kittredge. 

Damages outside of the 3 day limit will not be refunded.

Custom and personalized orders

I love custom orders! I take a limited number. Please feel free to request customized items/sets, I'll do my best to work with you. Turnaround time for custom orders is about 4 - 6 weeks.

Care instructions

All dishware sold by Julie Kittredge are food safe. 

Wares made of solely ceramic are dishwasher safe and microwave safe. 

Items that combine metal/wood/leather/ceramic are not dishwasher friendly unless metal/wood/leather is removable. .

In order to rehydrate your wood items, use a mineral oil or beeswax combination oil.

Items decorated in gold luster or accented with wood or metal are not microwave friendly.

Wholesale

I do accept wholesale requests. Please see my wholesale page for details and connect with me to discuss details! I welcome a conversation!